What is DID?
There are times when you need to reach a specific person from the company, yet instead of the option to call them directly you are routed to an automated or live assistant first. Although it’s designed to boost business efficiency, call routing in this case can be inconvenient and even frustrating for the customer. Luckily, […]
Softphones vs. Deskphones: The Benefits of Each
VoIP or Voice Over Internet Protocol to give its full name, has revolutionized communication around the world. Powering apps like Skype, Viber, Whatsapp and many others, it’s a technology that enables people to make calls at a fraction of the cost as compared to traditional telephony. Softphones and deskphones are the two types of telephone […]