DID

What is DID?

There are times when you need to reach a specific person from the company, yet instead of the option to call them directly you are routed to an automated or live assistant first. Although it’s designed to boost business efficiency, call routing in this case can be inconvenient and even frustrating for the customer. Luckily,…

poor voip quality

5 Causes of Poor VoIP Quality

If you are using a VoIP phone system, there is a good chance you have experienced poor VoIP quality. The causes of poor VoIP quality calls are easy to diagnose and correct. We will help you identify and work with you to correct these problems. More importantly, these problems should not be ongoing. If your…