2.0 Beginners 3CX User Guide PDF
FREE 3CX VIDEO TRAINING & DEMO
BASIC Free 3CX Video Training & Demo
Checking Call History
On Hook Dialing
How to set up voicemail
Placing a Call on Hold
INTERMEDIATE 3CX VIDEO TRAINING & DEMO
BLF Programmable Keys
Parking a Call
ADVANCED 3CX VIDEO TRAINING & DEMO
3CX Call Center
The 3CX Contact Center
Training isn’t just important to any company, it is vital.
But what does training and development, mean to your organisation?
So what are the benefits?
Improved employee performance
The employee who receives the necessary 3CX training is more able to perform in their job. The training will give the employee a greater understanding of their responsibilities within their role, and in turn build their confidence. This confidence will enhance their overall performance and this can only benefit the company. Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry.
Improved employee satisfaction and morale
Increased productivity and adherence to quality standards
Increased innovation in new strategies and products
Reduced employee turnover
Enhances company reputation and profile
Blended learning is becoming more and more popular and as a company we have seen a definite increase in this method of training over the last year. Blended Learning is the effective combination of online learning and classroom learning. Many of 20|20’s clients prefer their staff to learn on-site rather than attend off-site training programmes – especially in industries like oil and gas where it is often very impractical to attend off-site courses. On-site learning programmes like the blended learning approach, allow 20|20 to train more people working across a larger international footprint than just the UK. This makes it much more cost-effective and allows for greater process consistency.
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