Privacy Policy

Last updated: May 29, 2025

This Privacy Policy explains how Technology Office Specialists LLC ("Company", "we", "our", or "us") collects, uses, and protects your information when you visit or interact with our website at https://smartofficeusa.com. It also outlines your rights and choices regarding your personal data.

By using our website, you agree to the practices described in this policy.

1. Company Information

Business Name: Technology Office Specialists LLC

Address: 13612 Midway Rd. Suite 601, Farmers Branch, TX 75244

Website: https://smartofficeusa.com

Contact Email: rbliss@smartofficeusa.com

2. Information We Collect

Personal Information

We may collect the following information when you interact with our site or services:

• Name
• Email address
• Phone number
• Address (City, State, ZIP)
• Messages or content you submit through forms or chat
• Communication preferences

Usage Data

Automatically collected technical information may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referral source

Cookies

We use cookies and similar technologies to:

• Enhance functionality
• Analyze user behavior
• Personalize content
• Remember preferences

You can manage cookie preferences through the cookie banner on our site.

3. How We Use Your Information

We use your data to:

• Respond to inquiries and support requests
• Deliver services and fulfill transactions
• Send updates, alerts, and service-related notifications
• Analyze website performance and user behavior
• Manage customer relationships through our CRM

You may also opt in to receive:

• Promotional emails about services, events, or offers
• Text message updates or reminders

You can unsubscribe from emails at any time or reply STOP to opt out of SMS.

4. SMS and Mobile Privacy

We respect your privacy when it comes to mobile communications.

Mobile phone numbers and SMS opt-in data are used solely for service-related communication such as reminders, alerts, or updates.

We do not sell, share, rent, or disclose mobile numbers or SMS opt-in data to third parties for marketing or promotional purposes.

Standard message and data rates may apply. Message frequency varies by service. You can opt out anytime by replying STOP.

5. Use of Service Providers

We work with third-party tools to support essential functions such as analytics, communications, and customer service. These partners may process data on our behalf under strict confidentiality and use agreements. They are not permitted to use your information for their own marketing purposes.

Examples include:

• Google Analytics for web traffic analysis
• Pipedrive for customer relationship management
• Apollo.io / Leadfeeder for business lead insights
• 3CX for live chat services
• Cloudflare Turnstile for form security and spam protection

Each service operates under its own privacy policy.

6. Data Retention

We retain your personal information only for as long as needed to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory obligations
• Maintain accurate records for dispute resolution and analytics

Usage data may be kept longer for internal reporting or security purposes.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access or update your personal information
• Withdraw consent for communication
• Request deletion of your data
• Opt out of cookies or analytics tracking

To make a request, contact us at rbliss@smartofficeusa.com or use our Contact Page.

8. Data Security

We use reasonable technical and administrative measures to protect your data, including:

• SSL encryption
• Access control for authorized personnel
• Regular monitoring of systems

However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute protection.

9. Children's Privacy

Our website is not intended for use by children under age 13. We do not knowingly collect personal information from minors. If we learn that a child has submitted information, we will delete it promptly.

10. Cookies and Tracking Tools

You can manage cookie preferences using the consent banner on our site.

We do not sell personal data, and any sharing with tools like analytics or CRM platforms is strictly for operational support and never for third-party marketing.

11. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the new effective date. If changes are significant, we may notify users by email or on our website.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Email: rbliss@smartofficeusa.com

Contact Page: Contact Smart Office USA