You are here:

Customer Satisfaction vs. Customer Advocacy

Meeting obvious customer needs is good. This is what customer satisfaction is all about. It is like going on a blind date with someone and telling your friends afterwards that it was “satisfactory.” Not much passion and enthusiasm here.

 

In fact, some studies show that 68 percent of “satisfied” customers will take their business somewhere else when a better offer comes along. This is not customer loyalty and it is not customer advocacy.

 

Customer advocates are consistently “wowed,” not because obvious needs are met because we are offered solutions to problems, we don’t even know we have. Customers liked being “wowed”!

 

customeradvocate

 

Questions? Contact Andrew Johnson at ajohnson@smartofficeusa.com or 972-472-8030.

Share this Article

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *


Post comment

Recent Posts
Categories
Services
Integer vitae ante vitae mauris ipsum massa lorem ipsum dolor ipsum massa sed turpis aliquam eleifend id pulvinar vulputate tristique urna, nec feugiat.
Lorem aute irure ipsum massa sed turpis aliquam eleifend id pulvinar tristique urna, nec feugiat lorem ipsum dolor incididunt ut labore et dolore magna lorem nulla.
Gaute irure dolor adipisicing elit, sed do eiusmod tempor incididunt ipsum massa sed turpis vulputate tristique urna, nec feugiat lorem ipsum dolor.
Amet null vulputate tristique urna, nec feugiat lorem ipsum dolor vitae ante vitae mauris sed turpis aliquam eleifend id pulvinar aliquam eleifend id pulvinar metus sed lorem.
Our Experience
VoIP
100%
Web Development
100%
Marketing
100%
Consulting
100%