Great customer service starts at the top. It starts in the head and heart of the leader and is passed on from one team member to the next. Your customer must come second. Your people come first if you treat your first line employees right then the work they’ll treat your customers in the same way.…
You might be wondering to yourself right now, how can an automation tool help me and my business? The answer is simple… it saves you countless hours. An automation tool is defined as a piece of software that enables people to define software testing tasks that are afterward run with as little human interaction as…
What you CAN & SHOULD do: Update customers on changes in your operations- Communicate any hours, service, safety protocols, or operation updates that have been made via your website, email lists, social media accounts, your Google Business profile Don’t cut back on marketing- Customers are spending more time on social media… this means you should…
As a business owner or employee, you hear of how LinkedIn can bring you business and generate sales. However, using LinkedIn does not just require a sales strategy. Average sales strategy doesn’t work with LinkedIn. The trick to LinkedIn is relationship marketing. You want to get to know your connections and understand who they are…
Often when working with gmail in the background on a PC, it can be more efficient to get an occasional glance of what emails are coming in as opposed to interrupting tasks and switching to gmail’s screen. To enable helpful notifications, go to your gmail inbox within the Chrome browser. Open your “settings” menu via…
The new iOS update is finally here. The incoming call and chat notification service has been massively updated. This update now enables video calling from iOS devices. It also ensures that you get notified immediately of an incoming call/chat by waking up your device, making this new version much more reliable than the previous one.…
COVID-19 is still affecting both our personal and professional lives. The pandemic has resulted in many tragic deaths and obstacles that will affect the way we do business in the future. At Smart Office USA, we are preparing for the “new normal.” We have reinforced our Support Desk and extended our hours. Starting May 15th,…
To survive the slowdown of business from COVID-19, resilience, innovation, agility, and empathy should be marketers’ tools. As consumers’ lifestyles are adapting to staying at home, marketers must proactively reach out to them where they are. Here is how you can adjust your marketing strategy: Anticipate customer needs- Social distancing can lead to stress, boredom,…
LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led course videos. With more than 5,000 courses and personalized recommendations, you can discover, complete, and track courses related to your field and interests. You can also choose to add these courses and related skills to…
Undo everywhere to fix those little mistakes Did you know you can undo almost any action? Ctrl + Z is the ultimate hotkey, and for sure you knew about it already, however, note that undo doesn’t just apply to typing. If you accidentally delete or move a file, you can hit Ctrl + Z to…
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