Never Miss a Call – Advanced Contact Center Reporting
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO on-premise or hosted call center solution. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
- Integrated Wallboard for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- SLA and Callback Statistics
- Call Back option for customers not willing to wait