The Benefits of IP Cameras for Business Surveillance
In today’s fast-paced and security-conscious business environment, maintaining a robust surveillance system is crucial for protecting your assets, ensuring the safety of your employees, and safeguarding your business operations. Traditional analog cameras are being rapidly replaced by IP cameras, which offer numerous advantages in terms of image quality, scalability, remote access, and advanced features. In […]
How IT Managed Services Can Save Your Business Time and Money
In today’s digital landscape, businesses rely heavily on technology to drive their operations. However, managing and maintaining an efficient and secure IT infrastructure can be a daunting task, requiring significant time, resources, and expertise. This is where IT managed services come into play. In this blog post, we will explore how IT managed services can […]
The Importance of Regular Network Maintenance and Upgrades
As businesses continue to rely on technology to conduct their daily operations, the importance of maintaining and upgrading their network infrastructure cannot be overstated. A strong and reliable network is critical for maintaining productivity, communication, and collaboration among employees. In this post, we’ll discuss the importance of regular network maintenance and upgrades, and how they […]
The Importance of Network Security for Your Business
As businesses become more reliant on technology to conduct their daily operations, network security has become increasingly important. Cyber-attacks and data breaches can have devastating consequences for businesses, including financial losses, damage to reputation, and legal repercussions. In this post, we’ll discuss the importance of network security for your business and what you can do […]
Data Cabling: The Foundation of Your Network Infrastructure
In today’s digital age, businesses rely heavily on technology to conduct their daily operations. A strong network infrastructure is essential for maintaining productivity, communication, and collaboration among employees. However, many businesses overlook the importance of data cabling as the foundation of their network infrastructure. In this post, we’ll discuss why data cabling is critical for […]
What Managed IT Services Can Do for Your Small Business
As a small business owner, you have no doubt encountered the struggles of managing your own IT services. You might be tempted to try and manage it yourself but that can lead to long-term problems. By hiring managed IT services, you will have access to the best technology, resources, and skills that your business needs […]
How to Move Your Business to the 21st Century with a VoIP Phone System
If you’re looking to move your business into the 21st century and make it more efficient, then a VoIP phone system could be the perfect solution. Not only does it provide crystal clear audio, but it also offers features that traditional landline systems don’t. Let’s look at some of the advantages of using a VoIP […]
Managed IT Services and It’s Top 3 Benefits
Running a small business is no easy feat. As a business owner, you need to wear many hats and juggle an endless number of tasks. One of the most important areas of your business that you need to stay on top of is your IT services. Fortunately, managed IT services can help streamline operations in […]
3 Easy Ways to Maximize Office Efficiency with Your Phone System
As a small business owner, it’s important to maximize office efficiency. One of the best ways to do this is by optimizing your phone system. An optimized phone system means that you can handle more calls in less time and with fewer resources. Read on to learn how you can maximize office efficiency by choosing […]
What is DID?
There are times when you need to reach a specific person from the company, yet instead of the option to call them directly you are routed to an automated or live assistant first. Although it’s designed to boost business efficiency, call routing in this case can be inconvenient and even frustrating for the customer. Luckily, […]
Softphones vs. Deskphones: The Benefits of Each
VoIP or Voice Over Internet Protocol to give its full name, has revolutionized communication around the world. Powering apps like Skype, Viber, Whatsapp and many others, it’s a technology that enables people to make calls at a fraction of the cost as compared to traditional telephony. Softphones and deskphones are the two types of telephone […]
6 VoIP Meeting Tips to Make Sure They Run Smoothly
Meetings are an important part of the business. They help colleagues stay in touch, develop strategies, and make decisions. If you’ve ever participated in a conference call, you’re already familiar with the basic idea behind VoIP meetings. VoIP, or Voice over Internet Protocol, is a way to transmit audio signals over the internet. This means […]
5 Causes of Poor VoIP Quality
If you are using a VoIP phone system, there is a good chance you have experienced poor VoIP quality. The causes of poor VoIP quality calls are easy to diagnose and correct. We will help you identify and work with you to correct these problems. More importantly, these problems should not be ongoing. If your […]
3 Signs Your VoIP Network is Compromised
The move to VoIP systems has brought many benefits to businesses. They’re relatively inexpensive to set up and maintain, offer a wealth of features, and are highly scalable. However, VoIP systems are not without their dangers. One of the biggest dangers is that VoIP systems are vulnerable to attack. Here are three signs that […]
7 Commonly Asked Questions About VoIP
When it comes to business phone systems, VoIP (Voice over Internet Protocol) is one of the most popular options on the market. And for good reason! VoIP offers a wide range of features and benefits that can help businesses of all sizes improve their day-to-day operations. However, because it is relatively new technology, there are […]
5 Things You Should Know Before Switching to VoIP
Are you considering making the switch to VoIP (Voice over Internet Protocol)? If so, there are a few things you need to know before taking the plunge. In this blog post, we’ll give you an overview of what it is, how it works, and what its benefits and drawbacks are. By the end of this […]
5 Important Advantages of VoIP Phone Systems for Businesses
In business, time is money. Any efficiency you can gain in your day-to-day operations can save you significant time and money in the long run. That’s why more and more businesses are making the switch to VoIP (Voice over Internet Protocol) phone systems. Here are five advantages of VoIP phone systems for businesses. What […]
Digital Signage and It’s 3 Most Important Benefits
What is digital signage? Digital signage brings new life to any environment. The impact of static signs is becoming less significant, but digital signage, on the other hand, is designed to catch the attention of consumers and deliver messages that are custom designed to improve their experience. It can show graphics, video, and other content […]
5 Computer Tips and Tricks You Should Know to Enhance Productivity
While you might have several years of experience using computers, there are a surprising amount of ways you can sharpen your skills and enhance productivity. These small yet obscure computer tips and tricks can make a big difference in your workflow – and save you tons of time in the process. Bring back that […]
What’s New with VoIP in March?
VoIP phone systems are constantly making updates! So what’s new with 3CX and Wildix this month? 3CX VoIP Phone System This month, 3CX updated their iOS and Android apps! iOS Updates: Improved handling of connection loss Quick and easy conference scheduling “Play busy tone” is set ON by default Added support for sending log […]
News from the CEO: Book of the Month, VoIP, and Customer Service
The first quarter of 2021 is nearly over and it looks like the economy is opening up again. Now is the time to give ourselves a business health audit. I would like to introduce you to Donald Miller, an entrepreneur, bestselling author, marketing expert, public speaker, and business owner. His new book, Business Made Simple, […]
Top 5 Tips to Make Sure Your Passwords as Strong as Possible
If your passwords look something like “123456” or “password” then you’ve got some work to do. They might be easy to remember but that also makes them easy to hack. Here are five ways to ensure your passwords are as strong as possible. 1. Make your password long. Hackers use plenty of strategies […]
Integrate Pipedrive with Teams!
Pipedrive is constantly coming up with new updates to make the user experience better. Now, users can integrate Pipedrive with Microsoft Teams to automate notifications and schedule video meetings within the activity view! It’s important for users to get notifications about Pipedrive when they aren’t using the app, and be able to share changes […]
3 Outlook Hacks You Should Know
Outlook is one of the top email softwares used in business. But are you using it as efficiently as you can? Check out these 3 hacks for Outlook that you may not know about! 1. Create tasks from emails for quick note taking Creating a task is an easy way to add notes […]
What’s New with 3CX VoIP in January?
3CX has just announced their new video conferencing apps for Android and iOS. Their new release makes it even easier to attend and participate in conferences from your mobile device. By re-developing their mobile video conferencing capabilities from scratch, 3CX was able to add functionalities previously only available via the Webclient. Here’s what’s new: […]
News from the CEO: January
Happy New Year, everyone. Out with the old, in with the new. It’s hard to believe that it’s 2021; I can still remember the big change to 2000, the year of Y2K. 2020 was much more devastating, but again something we all have to deal with. I hope we have learned, we have met […]
In Case You Missed It: New Pipedrive Updates 2020
In 2020, Pipedrive made several updates and improvements that all users can benefit from, as well as launched some new features! A new interface One of the biggest changes to Pipedrive was updating their user interface. Introducing Insights The Insights feature allows you to view and segment your data to suit your […]
December News from the CEO
Merry Christmas everyone. First, I want to thank all of our customers for their support and loyalty. Our goal this year was to improve on our customer support, and we added new people so we could have fast turnaround, help them understand the changes going on in office technology and how it can help […]
December Customer Spotlight: Tegrity Contractors
We’re excited to announce that our December Customer Spotlight goes to Tegrity Contractors! Tegrity Contractors is a commercial general contractor putting an emphasis on building with integrity. With locations in Austin and Dallas, Tegrity serves the DFW area, as well as Central Texas, taking care to the two biggest metropolitan in the state. […]
Pipedrive Sales Docs
December was a big month for Pipedrive! Pipedrive now supports eSignatures on sales documents and integrates with cloud storage platforms. Sales Docs (which is available to users on the Advanced, Professional and Enterprise plans) now enables you to send trackable quotes, proposals, and contracts from Pipedrive. You can create templates that automatically pull in Pipedrive […]
What’s New with VoIP? December Edition
What’s new with VoIP? The Wildix Collaboration tool! Wildix Collaboration is a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, situated all over the world, from office phones, PC, and mobile devices. You can participate in a conference, make a call (video, audio), start sharing […]
Customer Satisfaction vs. Customer Advocacy
Meeting obvious customer needs is good. This is what customer satisfaction is all about. It is like going on a blind date with someone and telling your friends afterwards that it was “satisfactory.” Not much passion and enthusiasm here. In fact, some studies show that 68 percent of “satisfied” customers will take their business somewhere else […]
IT Tip of the Month: December
Always make sure to see who your email is from before you click any links. Nowadays, the new scam is “phishing”. Hackers will create emails to portray themselves as you and will send out emails to your contacts with links that will lead to bad websites. These websites usually try to get you to […]
News from the CEO: November
The holidays are upon us. This year has seen lots of change and we are hoping for a better 2021. We are thankful for our customers, our vendors, and our friends. The holidays remind us of our many blessings, our family, and friends. Though it has been a hard year, we still are surviving, growing […]
Office Moving Checklist
Moving into a new office is not easy. There are a lot of moving parts (no pun intended) and can stressful. SmartOffice USA has shared 11 tips for commercial moves to help business owners and employees a like stay on top of their move. Please check out our Office Moving Checklist, with 11 tips […]
New LinkedIn Feature: Stories
LinkedIn just recently released a new feature on their mobile app: Stories! LinkedIn Stories allows members to post pictures or videos of their everyday lives to share with their communities. This feature is similar to the Stories we see on Instagram and Snapchat, in the way that they disappear 24 hours after being posted. […]
November Customer Spotlight: Dignity Hospice
Our November Customer of the Month is Dignity Hospice! Dignity Hospice Dallas provides hospice care for terminally ill patients, including continuous care, respite care, and routine care. They take care of the people who need it the most by providing excellent levels of comfort and prestige. Reach out to them for all your hospice needs.
Customer Satisfaction Tip: November
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Make sure you are assessing your customers main concerns and then tailoring what you do around those main concerns. That is key to making sure that you are in our customers […]
IT Tip of the Month: November
Let’s talk about Windows 10. Whether you’ve been using it for year or just recently upgraded, there are a lot of hidden tips and tricks that Microsoft enable to make life easier for their everyday user. Learning these everyday tricks will boost your productivity exponentially. With COVID-19 dangers still ongoing. Majority of us are working remotely. This is the perfect time to […]
Pipedrive Feature of the Month: Web Visitors
Web Visitors: Add-on uncovers previously anonymized information about the organizations visiting your site, including how they found you, what they engaged with and how long they stayed. Web Visitors enables you to discover organizations from your website traffic that previously remained hidden, anonymous or unconverted. It tracks companies that visit your website, how they […]
Fresh News from 3CX: November
V16 Update 6a is now available for download including important fixes for audio/video conferences, CRM integration and more. We’ve also released a version of the 3CX Windows App. What’s in the update: Update 6a delivers the following important fixes to these known issues: · Deletion of the CFD app from the Management Console […]
September Book of the Month
The September Book of the Month is… “Free to Focus” by Michael Hyatt This book is a great read! The author reveals nine proven ways to win at work so you are officially free to succeed at the rest of life. He helps you: Redefine your work so it works for you Filter […]
September News from the CEO
Fall is coming. The end of the third quarter. Coping with the “new normal.” We all have a lot on our plate. Are you still struggling with how to implement policies and procedures for remote workers? How can you effectively keep your staff connected, and keep them productive? Our team would like to offer […]
Pipedrive Feature of the Month: September
Last month Pipedrive released a revolutionizing feature that is very beneficial to all businesses and organizations. Rather than putting all of your leads into the deals section of Pipedrive, you can now separate leads from working deals! Pool all your leads in one place to keep your pipeline uncluttered and focused on deals. Follow up […]
Fresh News from 3CX: September
3CX is all about freedom of choice and with the release of version 16, update 6, that choice just got bigger! As you’ve known, customers can choose to deploy on-premise or in their own cloud, but now, customers have the option of their PBX hosted by 3CX. This is the easiest, most reliable, and […]
IT Tip of the Month: September
Most of our modern offices, homes, and all sorts of small office/home office (SoHo) networks are dependent on WiFi connectivity. This technology provides a securable internet connection to all our devices almost literally out of thin air. Troubleshooting WiFi efficiency can fall out of sight and out of mind due to how seamless WiFi technology […]
Golden Rules to LinkedIn Success
LinkedIn is a source of endless opportunities for networking, job hunting, and prospecting. To gain great success comes with work. See our take on the 3 Golden Rules to LinkedIn Success. Put your best foot forward The starting point for a significant presence on LinkedIn is your profile. Make sure everything is filled […]
Start Making Fans
When you take care of your customers, but not only take care of them but guide, help and nourish a relationship with them you are doing more than meeting their needs. What you also find is that those same customers turn into your sales rep and rave about your company to other people […]
Your Customers Are Human Too!
When you think of your customer as a person first and foremost and not a customer, you are establishing empathy with your customers. Thinking of your customers as people then creates the chance to become friends. Once you have achieved friendships with your customer base, you have raving fans for life. For […]
Pipedrive Feature of the Month: August
There are a few new additions to Pipedrive that are a must need for this month. Call tracking and sales insights and reports. You can now call contacts directly from Pipedrive to automatically link calls to deals, record conversations, take notes, and track metrics. For all of the salespeople out there, this will be […]
Why Should Your Company Have a LinkedIn Page?
Having a LinkedIn page for your company comes with many benefits. Here are a few ways a company LinkedIn page can help you increase your visibility and revenue! LinkedIn company pages add credibility By creating a company page, you establish credibility to your personal profile. The company page can be linked to your personal […]
IT Tip of the Month: August
Every small business owner and employee alike are targets for phishing scams to extract money or valuable information. We’re going to discuss methods of defense against phishing scams so that you and your team can operate more confidently on the web. Phishing scams are almost always emails that are disguised to be friendly, imploring […]
Fresh News from 3CX: August
A new update for the 3CX iOS App is available and it’s now even easier to elevate a chat to a call by simply tapping the avatar of the person you’re chatting with. This tap to call feature is extremely convenient and a fan favorite. What’s more, it includes an updated startup wizard, making […]
August News from the CEO
We are now officially in our new office. We are very excited! We have nearly doubled the size of our office, giving us additional space for new amenities, such as a professional video studio that our clients can use at no charge. Additional space for our team, so they can be more comfortable, we can […]