Full 3CX Features List
| Feature | 3CX Standard Edition (Coming Soon) |
3CX Pro | 3CX Enterprise | Contact Center |
|---|---|---|---|---|
| Phone System Features | ||||
| Apps: Windows, Web Client, iOS, Android | ||||
| Polycom / Yealink / Fanvil / Snom / Grandstream and more. | ||||
| Phone Directory | ||||
| Headset Integration | ||||
| Call Parking / Pickup | ||||
| Call Logging | ||||
| Ring Groups | ||||
 SIP Trunk |
||||
| Auto Attendant | ||||
| Inbuilt SBC for Offsite Phones | ||||
| BLF Busy Lamp Field | ||||
| Multi-level IVR | ||||
| Intercom / Paging / PA Announcements | ||||
| VMware / Hyper-V / KVM | ||||
| Custom FQDN | ||||
| Custom SMTP Server | ||||
| MS 365 Integration | ||||
| Google Workspace | ||||
| Custom IP Phone Logo | ||||
| AI Transcription Features | ||||
| Voicemail Transcription | ||||
| Voicemail Transcription Free by 3CX | ||||
| Google Gemini | VM only | |||
| OpenAI | VM only | |||
| Transcription of Conversations | ||||
| Call Summary | ||||
| Call Sentiment | ||||
| 3CX Transcription Cloud packages | ||||
| Onboard Transcription Server (16SC+) | ||||
| Speaker Diarization (3CX transcription only) | ||||
| AI Agents | ||||
| AI Receptionist | ||||
| Call Center Features | ||||
| Call Queues | ||||
| Call Recording | ||||
| SLA Alerting | ||||
| Switchboard | ||||
| Wallboard | ||||
| Callback | ||||
| Barge in / Listen in / Whisper | ||||
| Call Reports | ||||
| CRM Integration | ||||
| Call Flow Designer | ||||
| Hot Desking | ||||
| Scheduled Restore | ||||
| Connect Remote Offices (Bridges) | ||||
| Hotel PBX (self managed) | ||||
| Start / Stop Call Recording Rights | ||||
| Skill based Routing | ||||
| Video Conferencing | ||||
| 3CX Link | ||||
| Polls | ||||
| PDF Sharing | ||||
| Screen Sharing | ||||
| Remote Assistance | ||||
| Whiteboard | ||||
| YouTube Integration | ||||
| Onboard Video Conferencing MCU (32SC+) | ||||
| Max Participants | 100 | 250 | 250 | |
| Live Chat and Messaging | ||||
| Live Chat | ||||
| 3CX Talk Link | ||||
| WhatsApp Integration | ||||
| Facebook Integration | ||||
| SMS / MMS | ||||
| Chat Reports | ||||
| Enterprise features reserved for 16SC+ | ||||
| Multi Company / Multi Tenant | ||||
| Grafana Reporting / PowerBI | ||||
| Data Connectors (PostgreSQL / Google BigQuery / Databricks) | ||||
| Logging to a Remote Database | ||||
| MS Teams Direct Routing Integration (16SC+) | ||||
| Onboard Video Conferencing MCU (32SC+) | ||||
| Hot/Hot Failover | ||||
| Standby License | ||||
| 3CX Onboard Transcription Server | ||||